Privacy Policy

Pak Tools ("we", "us", "our") respects your privacy. This policy applies to the information you submit through the contact and enquiry forms on this website, and explains how that information is collected, used, and protected.

Information We Collect

When you fill out our contact form, we collect the details you provide, which may include:

• Your full name
• Email address and phone number
• Company or organisation name and country
• The subject of your enquiry and your message (e.g. catalog requests, quotations, OEM/private-label enquiries, or product samples)

We also automatically record your IP address and browser information at the time of submission. This is used only to prevent spam and abuse of the form and is not used to identify or track you for any other purpose.

How We Use Your Information

Information submitted through our contact form is used strictly for business purposes, including to:

• Respond to your enquiry and communicate with you
• Prepare and send product catalogs, price quotations, and samples you request
• Follow up on your enquiry internally as a sales lead
• Maintain a record of past enquiries for our own reference

We do not use your information for anything beyond responding to and processing your enquiry.

We Do Not Share Your Information

We do not sell, rent, or share your personal information with any third party for marketing or any other unrelated purpose. Your details are used only by our own team, internally, to process your enquiry. The only exceptions are trusted service providers that help us operate this website (such as our hosting and email delivery providers), who process data on our behalf and are not permitted to use it for their own purposes, or where disclosure is required by law.

How We Protect Your Information

We take reasonable technical and organisational measures to keep your information secure and to prevent unauthorized access, misuse, or disclosure, including:

• Encrypted (HTTPS) transmission of all form submissions
• Automated spam and abuse filtering on our contact form
• Access to submitted enquiries restricted to authorized staff only
• Secure storage on our servers, protected against unauthorized access

While no method of transmission or storage is ever 100% secure, we work to protect your data from misuse, including by hackers or other unauthorized parties.

Cookies

Our website may use basic cookies or similar tools to keep the site working correctly and to understand general site usage (for example, which pages are visited). These do not collect the content of your enquiries and are not used to sell your data. You can disable cookies at any time through your browser settings; this will not affect your ability to use our contact form.

Data Retention

We retain enquiry information for as long as reasonably necessary to respond to you, process any related quotation or order, and keep a business record of the enquiry, or as required by law.

Your Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete your information from our records.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Pak Tools Surgical Instruments
Sialkot, Punjab, Pakistan
Email: info@paktoolsinst.com
Or use our Contact page